I have gotten some reviews posted on the internet. Below is my response to some of them.
First - to every one of my customers who have taken the time to post a good review...
Thank you, I appreciate it.
Next - To JeZippy E. who posted on Yelp
* - denotes a word or sentence that was revised after JZE's update
I really enjoyed your 1-star review - really.
It was fairly lengthy, but accurate. Her two complaints were - #1: B & D Plumbing didn't have a website and John Dillie didn't care about the lack thereof. #2: That B & D Plumbing didn't sell or install the water heater that she wanted for her home.
JeZippy E. suspected by our phone conversation that I am an old man - she is right. She also believes that I only install cheap water heaters - she is right.
My response to her first complaint: Dear JeZippy E., please note that even an old man can change. I now have a website.
To her second complaint: My estimate is that JeZippy E. [*paid] received estimates of between $5,000 and $7,000 to have her [*new] dream water heater installed. This would include the necessary gas, electrical, vent, water piping and other accessories. The 10 water heaters that I installed in November and December of 2011 were priced from a low of $984 to a high of $1280, including gas, electrical (if necessary), venting, water piping, and other accessories.
Granted JeZippy E.'s [*new] dream water heater is very efficient and state of the art. Mine are average. [*Dear JeZippy E., if you read this, will you please let me know what the actual cost of your water heater was, installed, and I will post that instead of the above estimate.]
To my readers, if you would like to spend $5000 to $7000 on a water heater, please do not call me to install it for you. If you would like to spend $1345 to $1454 on a water heater, call me, B & D Plumbing can help.
UPDATE: I have read JeZippy E.'s update and appreciate it. I have revised the wording in my original response to reflect the updated info. I have left in, but crossed out some of the original response.
I do not see any new questions that I can answer. But I do have a request for JeZippy E. Dear JeZippy E., now that we have come to some mutual conclusions #1 the website issue - I listened and I acted. #2 The water heater issue - JeZippy E. has decided that her dream water heater was a little pricier than she wanted to pay for it at this time and has decided to live with a water heater that, I suspect, is comparable in quality and price to the water heaters that I am willing to sell to my customers. Note - I DO believe that the new, efficient water heaters are good water heaters and are a lot more environmentally friendly. If you want one, and feel that the price works for you, talk to someone about them and have one installed. As for myself, I am old, and old-school, and assume that my customers appreciate it when someone takes a bit less money out of their pocket.
Now to my request. JeZippy E., just because these two issues have been resolved, please DO NOT change my review rating. I am proud of my 1-star rating from you. Let me explain why.
When I read your update to B & D Plumbing's review, my curiosity led me to read your other 26 Yelp
reviews as of 1-11-12. I found that there were two other Boulder plumbing companies that you have reviewed. As none of the 3 plumbing companies have done any actual work for you, I see that your reviews are based mostly on price, advertising, and I suspect in at least one case, personality. I know each of the other 2 plumbing companies that you reviewed. One has been active for over 55 years, the other for over 27 years. My professional opinion, as a plumber, is that they:
- Both are very experienced and knowledgeable in their trade.
- Both strive to provide quality workmanship.
- Both care about their customers.
- Both guarantee their work.
- Both have worked for 10's of thousands of customers, over the years, who appreciate them and call them back when they have more work.
- Both support the community as businesses and as individuals. They donate time and money to local causes and charities.
THEREFORE, I consider it a compliment to be considered an equal of these two businesses. So, again, I am proud of my 1-star rating from you and shall think of it as a badge of honor.P.S: Our differences are not so great. You rated a local restaurant - both it's North and South locations 4 stars. I enjoy both of these locations very much and I agree with you.
Now a very easy response to Mark, the tenant, who posted on Google and called me a CROOK.
Mark, I can only say how thankful I am that I was either smart enough or lucky enough or both that I refused to become involved in your problems.
I am going to print here the whole 1-star review by Christopher A. also posted on Yelp.
"Don't use this company. They did the plumbing on a remodel of our home a couple of years ago and it has been a disaster. When we called the owner to make an inquiry he said 'I'm old, I don't remember and I don't care.'"
This is a tough review for me to reply to as it is not very specific.
I remember this call from Christopher A. fairly well. From the beginning of the conversation I felt a tension between CA and myself. Probably my fault as sometimes I can be abrupt. I also did not get a specific year for this remodel from CA. When I asked, his reply was "A couple years ago" - or maybe it was - "A few years ago."
I do not do many remodels anymore. What I do is repair and service plumbing & heating problems. I quit doing remodels in the 1990's, 15 years ago or more. At this time our conversation was getting us nowhere and I decided to end it by saying, "I'm old, I don't remember and I don't care." I am, I don't, and at that point in time, as to his inquiry, I didn't.
BUT, During this conversation I do not remember anything being said about the quality of the plumbing that I provided. Especially that it had been a disaster - and believe me - I would have remembered a statement like that.
CA, I would like to know more about the problems you have had with my workmanship or materials. If there are problems that I need to address so that they do not happen in the future, I would like to do so. If there are similar problems that have happened elsewhere and that I became aware of, I can promise you that I have already addressed them. It is my goal to provide quality workmanship and materials to my customers.
CA, I would also like to know if you ever had a need for B & D to do any warranty work on this plumbing, and if so, did I promptly take care of it at no cost to you? I generally warranty our workmanship and the materials that we sell for a period of at least one year. And I pride myself on quickly solving problems that may occur.
CA, if you read this response and feel like contacting me, please do so.
I am John Dillie and I take my plumbing very seriously.
The rest of life - not so much.